Front-end Agent
Enter the system. The agent handles the front.
The front-end agent receives your input, identifies context, clarifies what is missing, diagnoses the issue, and routes the case — before any human is engaged.
AGENTThis is the Certa Systems front-end agent. Describe your need and I will identify the correct entry path.
Example inputs
What the Agent Does
Six functions. Applied in sequence.
01IntakeReceives and registers your input.
02ClarificationIdentifies missing context and asks for it.
03ClassificationDetermines the category and nature of your need.
04DiagnosisIdentifies the core issue beneath the surface request.
05RoutingAssigns your case to the correct path or module.
06EscalationFlags high-complexity cases for human review.
If you already know your entry path, you can proceed directly.